Private Coach Help & Messaging Policy
How private coach threads work, why they are reviewed, and why they are not for emergencies.
Private coach help is designed for educational guidance, next-step clarification, and calmer decision-making inside the platform.
It is not an emergency service, not a crisis service, and not a substitute for licensed medical care, mental-health care, law enforcement, or emergency response. If there is an urgent safety concern, a medical emergency, suspected abuse, or a situation requiring immediate professional intervention, use appropriate emergency or licensed professional resources first.
Private coach-help threads may be reviewed by platform administrators for safety, quality control, coach oversight, fraud prevention, or moderation. Messages may also be screened by automated moderation systems that look for harassment, predatory language, off-platform poaching, or other inappropriate conduct.
Users should avoid sharing unnecessary sensitive personal information in coach-help threads. The platform may remove, restrict, or act on messages or accounts that appear unsafe, abusive, manipulative, or inconsistent with the platform's purpose.
The platform may guide conversations back into the platform and may limit direct off-platform solicitation. The goal of private coach help is to support families and athletes safely inside the platform's managed environment.